KAELTHAM RIDGE CO. is committed to providing our customers with high-quality products and an excellent shopping experience. If you are not satisfied with your purchase, please carefully review the following return and refund policy. This policy applies to orders placed through our official website and delivered within the United States. Nothing in this policy limits any statutory rights you may have under applicable law.
- Return Request Period
Customers may submit a return request within 30 days from the date the item is marked as delivered. To ensure your request is processed smoothly, please contact our customer service team via email before initiating a return, providing your order number, the name of the item(s), and the reason for the return.
Please do not return any items without prior confirmation. Once your request has been verified, we will provide you with specific return instructions.
- Return Conditions
To be eligible for a return, items must meet the following criteria:
The item must be unworn, unwashed, undamaged, and in its original condition.
All product tags, accessories, and original packaging should be included and intact.
The customer must provide a valid order number or proof of purchase.
The return request must be submitted within the specified timeframe.
Due to hygiene considerations, items such as intimate apparel or lingerie that have been worn, washed, have had their hygiene seals removed, or are otherwise in a condition that prevents resale may not be eligible for a voluntary return. However, in cases involving quality defects, incorrect items, or other circumstances mandated by law, we will provide an appropriate resolution in accordance with applicable regulations and the specific situation.
- Quality Issues and Incorrect Shipments
If you receive an item that is damaged, defective, does not match your order, or has other shipping-related issues, please contact us as soon as the issue is discovered. Please provide your order number and clear photographs of the item(s).
Once verified, we will offer an appropriate solution based on the circumstances, which may include a replacement, a refund, or another reasonable resolution. For return shipping costs that we are legally obligated to cover, we will handle them in accordance with applicable law and the agreed-upon resolution.
- Refund Processing
Once a return request has been reviewed and approved, we will process your refund. Refunds are typically issued to the original payment method used for the purchase. We typically initiate or process refunds within 5–10 business days of approval. The actual time it takes for the funds to appear in your account depends on the processing speeds of your payment service provider and issuing bank.
The final refund amount will be calculated based on the specifics of your order, applicable taxes, and any deductions permitted by law. For eligible returns, we do not charge any refund processing fees that have not been disclosed in advance or that are prohibited by law.
- Return Shipping Costs
If a return is initiated for personal reasons—such as an incorrect size selection, a change of mind, or other issues unrelated to product quality—the customer may be responsible for the associated return shipping costs.
If a return is due to product quality issues, the shipment of an incorrect item, or other circumstances for which we are legally liable, we will cover the return shipping costs or provide an appropriate resolution in accordance with applicable law.
- Items Ineligible for Return
To the extent permitted by applicable law, the following items may not be eligible for standard voluntary returns:
Lingerie or intimate apparel that has been worn, washed, or shows clear signs of use.
Items with removed hygiene seals, where the hygienic condition can no longer be verified.
Items damaged due to improper use or handling by the customer.
Items for which the specified return period has expired, and which do not fall under any legal exceptions.
These restrictions do not apply in cases where the law mandates that we accept returns, issue refunds, or provide other forms of remedy.
- Return Address (United States)
Return Address:
6135 E TUDOR RD APT 21
ANCHORAGE, AK 99507
Please wait until you have received return confirmation and specific instructions before sending any items back. We recommend keeping a record of your tracking number and proof of shipment to monitor the status of your return.
- Order Cancellation
If you wish to cancel an order, please contact us as soon as possible. Orders that have not yet entered the processing or shipping stage may be eligible for cancellation; orders that have already been dispatched will generally need to be handled according to our return policy.
If an order cannot be cancelled, we will assist you in finding a solution based on the specific circumstances and our applicable return and refund policies.
Thank you for choosing KAELTHAM RIDGE CO. We are committed to handling return and refund requests in a transparent and fair manner, and to providing our customers with reliable after-sales service.